Thursday, August 21, 2014

How Voip Revolutionized Business Telephone Systems

By Deanne Shepard


Without an efficient and productive communication network no company or any other organization can hope to survive. The tremendous pace of modern life demand that companies in Vancouver BC respond to their customers, partners and suppliers instantly and that they are available at all times. People are on the move all the time and they cannot afford to be out of touch. Conventional business telephone systems have failed to keep up with the changing needs of entrepreneurs and enterprises.

One of the biggest growth markets in the telecommunications field has been internet based communication. VoIP, which stands for Voice over Internet Protocol has taken the world by storm. Customers are queuing up to take advantage of the advanced features, the reliability and the affordability of internet based communication. It offers users a competitive edge that simply cannot be matched by traditional communication methods.

Traditional telephony does not offer a lot of flexibility. Once installed, it is very difficult to make changes, to upgrade or to even downgrade. Internet based arrangements, however, are highly flexible. The entire network is managed from a single central installation, regardless of how many remote sites and internal divisions there are. Clients can add or remove new sites and users at will.

Internet telephony offers users and clients the ability to make and receive calls from just about anywhere. This means that they are not chained to a desk or a specific location. In addition, users can use a wide variety of devices such as smart phones or tablets to access and use the network. The freedom that these features offer users allows them to be more productive and to be able to communicate on the move.

Companies are delighted by the huge savings that internet networks offer them. It is not uncommon to cut the bill by half. This massive savings are made even more attractive when one takes into account that internet based communication do not require a telephone operator at every location. There is just one system and in this way further significant savings are achieved.

Clients also save significant amounts on maintenance. PABX systems, of which large companies often have dozens, require constant maintenance and the work requires the attention of highly trained and expensive technicians. VoIP systems are hosted by the service provider and the client therefore has a minimal responsibility for maintenance. Clients also enjoy the added benefit of always having access to the very latest upgrades.

VoIP users continue to enjoy all the features that they got used to when using PABX systems. However, VoIP offers them a host of additional services that will help them enhance productivity and provide a much better client service experience. VoIP routinely offer conference calls, call forwarding to any remote location, fax to email and even voice to email facilities.

No organization can function without efficient communication networks. Employees that deal with important role players need to be available and they need the ability to be able to respond to queries instantly. VoIP offers just this. It is efficient, reliable and cheap.




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